Returns & Exchanges

At MUD Urban Flowers, we strive for perfection in every petal; however, due to the perishable nature of our products, we offer replacements or credits for items that do not meet our quality standards upon arrival.

Return Process

• 1.
  Document the Issue

  Take clear photos of the flowers and the packaging within 4 hours of delivery to document any quality concerns or damage.

• 2.
  Contact Our Team

  Email our customer support team at [email protected] with your order number and the attached photos of your arrangement.

• 3.
  Assessment Process

  Our floral experts will review your claim within one business day to determine if a replacement or a store credit is the best resolution.

• 4.
  Resolution Delivery

  Once approved, we will schedule a complimentary redelivery of a fresh bouquet or issue a digital gift card to your account immediately.